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Privacy Statement How to Claim Compensation respects your privacy. Any information you provide to us we use to find you the right Compensation Claims Expert to deal with your claims question. We are not interested in selling your data or causing you any inconvenience, and you are under no obligation to use the Compensation Claims Expert who responds to your question. For further details about the information that we collect from you, how this is used and who has access to it, please refer to our full privacy policy and our terms and conditions.

Can I Claim Solicitor Negligence Compensation?

Solicitor negligence compensation can be claimed if you feel your legal advisor has handled your case badly, provided bad advice or poor service or you feel you have been overcharged.

There are various circumstances in which a solicitor can be said to be negligent or in breach of the rules of professional conduct.

Poor Service

If your solicitor has provided a poor service then you may be able to claim compensation from the Legal Complaints Service.

Examples of poor service from a solicitor can include instances where they:

• Ignored or did not carry out the instructions you gave them

• Delayed or have not acted on your case for an unreasonable amount of time

• Provided inaccurate information

• Have not kept you fully informed about the progress of your case

• Have not responded to your phone calls or letters

• Did not provide a written summary of your likely costs prior to commencement of the case

Solicitor Negligence

A solicitor is said to be negligent if they have represented a client in a manner in which solicitors’ would not normally act given similar circumstances, or they have failed to exercise reasonable care in representing the client’s interests.

These kinds of cases are normally handled by the courts or in some cases by the solicitors’ insurers, rather than by the Legal Complaints Service.

There are time limits for making a claim against solicitors so, if you believe you are entitled to claim compensation, than you should contact one of our claims experts via the question box at the top of this page with details of the issue.

Professional Misconduct

Like most professionals solicitors must comply with the rules of their profession. If the solicitor does not comply with those rules then there may be a case of professional misconduct.

Examples of a solicitor professional misconduct could include:

• Failing to hand over money that belongs to the client

• Being unable to account for money owed to a client

• Representing a client with a conflict of interest with another client

• Discriminatory behaviour on grounds of race, religion, sex, age, disability or age

• Failing to supervise staff conduct

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